About
Robert Richman
Co-creator of Zappos Insights · Author of The Culture Blueprint
Robert comes from the original brand of surprise and delight. As co-creator of Zappos Insights, he taught the world how the company famous for "wow" customer service actually built it — then wrote The Culture Blueprint on how any company can do the same.
He has worked with Fortune 100 companies to design world-class customer experiences. Time to WOW is where that craft meets your pipeline: the art of the perfectly-timed gesture, turned into opened doors, closed deals, and clients who stay.
Nobody remembers a value statement. They remember the moment somebody did something they didn't have to. Robert designs the moments companies keep meaning to get around to — sometimes a gift, sometimes a game, sometimes an experience.